Contact us.

After placing your order, you will receive a confirmation email within an hour. If you cannot find it, please try the following:

1. Search your inbox for "Lift Down Shipping Confirmation" or "Lift Down Order Confirmation."
2. Check your spam or junk folder.
3. If you still cannot locate it, please contact us using the form below.

Once your order ships you will receive a confirmation email with a tracking number. You will also receive notifications when your order is out for delivery and when it is marked as delivered by the carrier.

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Shop Pay, and Venmo.

Our system supports most globally recognized currencies. You will be charged in your local currency at standard exchange rates. For further assistance, please contact us using the form below.

Domestic orders

Standard shipping takes 5 to 7 business days. If you do not receive your package within 2 weeks of placing your order, please contact our support team for assistance.

International orders (non-US)

International shipping typically takes 5 to 10 business days.

Domestic orders

Orders under $50 have a $7 shipping fee. Orders over $50 automatically qualify for free shipping.

International orders (non-US)

Shipping rates are based on your region and are calculated at checkout.

Domestic orders

Free shipping is automatically applied to orders over $50.

International orders (non-US)

Free shipping is not available for international orders at this time.

Countries we currently ship to

Australia, Canada, UK, Germany, Belgium, Denmark, Finland, France, Netherlands, Portugal, and Spain.

If your country is not listed, please contact us to discuss possible options for shopping with Lift Down.

We offer both full and partial refunds. For more details, please refer to our refund policy or contact us directly. Please note that refunds and returns are not available for wholesale orders ($250+).

Refund requests can be made within one month of purchase.

All Lift Down products go through a rigorous quality control process and are covered by our warranty against manufacturing, design, or material defects. If you notice any defects, please contact us within 2 months of receiving your order.

Our warranty does not cover damage caused by impact, misuse, or issues unrelated to manufacturing.